BeeZ Garden Help Center

Thank you for shopping at BeeZ Garden! If for any reason you're not happy with your purchase, please contact us by visiting this page on our website: http://www.beezgarden/contact. We offer a full money-back guarantee for most online purchases. In order for the product(s) to be eligible for a return, please make sure that: ● The Product(s) were purchased in the last 14 days ● The Product(s) are in its original packaging ● The Product(s) are not used or damaged, and free of any odors or fragrances ● The Product(s) must have a receipt or proof of purchase The following product(s) cannot be returned: ● The supply of product(s) made to Your specifications or clearly personalized. ● The supply of product(s) which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over (i.e., live plants) . ● The supply of product(s) that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. ● The supply of product(s) which are, after delivery, according to their nature, inseparably mixed with other items. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. Only regular-priced product(s) may be refunded. Unfortunately, product(s) on sale cannot be refunded. You can exchange the product(s) purchased (when it was not on sale) with a new one by contacting us. If the item(s) you are interested in is no longer available, follow our return process for a refund and place a new order. Customer is responsible for the cost & risk of returning the product(s) to us. An email detailing return instructions will be sent after the return request has been accepted.

Please contact us at https://www.beezgarden.com/contact to initiate a return. Once we receive your return request and the return has been authorized, we will provide you with the return address details. We recommend that you hold onto your tracking information, as we are not responsible for lost packages by the carrier. Once we receive the return, please allow approximately 5 business days for your return to be processed. Additional delays may occur. You will receive an email confirmation when your return is processed. Once we issue the refund, please allow 10 - 14 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only. We regret that we are unable to refund your original shipping and handling charges, if applicable, unless the return was a result of our error. Products returns must be received by BeeZ Garden within 24 days of purchase. Only authorized returns will be processed. Returns must be initiated within the applicable return period of 14 days. BeeZ Garden must receive the product back within 10 days of your receipt of the return shipping label. Only authorized returns will be processed.

If the product is returned in accordance with our Return Policy, BeeZ Garden will credit your original form of payment you used to make the original purchase and any applicable taxes (excluding shipping and handling charges unless otherwise specified).

If you received an incorrect or damaged item, please contact us at http://www.beezgarden/contact with your order number and description of the incorrect or damaged order and allow us the opportunity to make it right. BeeZ Garden offers free returns for damaged product(s), the product(s) delivered is different than the product(s) ordered, wrong quantity product(s) and product(s) looking not as described.

Winter holidays (Dec 25, 2022) Order by Dec. 13 to get your gift orders by Dec. 25 with Standard shipping in the US. Priority Shipping is not available for some items. Please note these deadline dates are estimations. We can not be held responsible for carrier delays as they no longer have service guarantees during the peak holiday season. We recommend getting orders in early and giving yourself some room if there are issues or delays out of our control.